Page 49 - Walt Disney World 2018 Brochure

TERMS AND CONDITIONS
ALTERING YOUR BOOKING
To alter any any booking
in in in in any any way you you must make your request in in in in in writing by either the the the client or or or the the the travel travel agent agent for booking
made through said travel travel agent agent Walt Disney World will will do its best to to assist but cannot guarantee that it it will will will be be be able to to alter alter your booking
booking
In any event no booking
booking
alteration will will be be accepted on on on the day day of arrival For requests made more than twenty one (21) days before the the arrival date there will be be be no charge Requests received between twenty one (21) days days and 3 days days before arrival date are are subject to to to the alteration alteration fees We are are unable to to to accept requests for alterations to to to your booking
which are received by us within 2 days of your arrival date The price of of your holiday may increase as as a a a a a a a a result of of any any changes you you request and which company accepts You will be invoiced the appropriate supplementary amount which must be paid immediately (Article 6) Cancellation: All cancellations must be be made in in writing The date of of postmark fax or or email of of of the the cancellation noti cation will be be used as a a a a a a a a a a a a reference for the the determination of of applicable cancellation cancellation charges charges The cancellation cancellation cancellation charges charges detailed below will apply to to partial or total cancellation cancellation of a a a a a a a a a a a booking
request do not satisfy the Client’s expectations (b) Third Party Conditions
(i) The Company is not itself a a a a provider of accommodation ground services or or tours nor does it it control the the third parties who provide such services in connection with the the Client’s holiday (ii) All bookings are are accepted and all arrangements are are made by the Company subject to to (A) any any and all conditions imposed from time time to to time time by providers of accommodation catering and and and other other leisure parks its shows and and and and rides and and and and other other other services or other other facilities connected with a a a a a a a a booking
and and and such conditions will apply to to the the the the Clients as if they were incorporated into these Conditions
and (B) any any law direction or or or or or order imposed from time time to time time by any any competent authority (iii) Some of the Third Party Conditions
referred to to above seek to to exclude or or limit the the the liability liability of of the the the third party concerned: for for instance the the the liability liability of of theme parks for for personal personal injury (including death) or or or loss or or or damage to property and personal personal belongings is usually limited by conditions Contained within the airline’s ticket and and Conditions
of of Carriage (and / or by operation of law) 9 COMPLAINTS/REFUNDS
If the Clients has a a a a a a a complaint / / refund query about any any aspect of his / / her holiday it should be reported immediately to to the the the Company’s local representative at at at at the the the the hotel or or to to the the the the theme parks who will do do whatever he/ she can do do during the the the the the holiday If the the the the the problem is is not resolved to the the the the Client’s satisfaction any further complaint/ refund query should be made by the Client in in in writing to to Customer Affairs and Services Audit Al Tayer Travel Agency llc P O Box 2623 Dubai United Arab Emirates not later than 30 days following completion of the holiday failing which no claim may be brought against the Company There will be be no refund on unutilized services 10 THE INFORMATION CONTAINED HEREIN IS ACCURATE AT AT THE TIME OF PUBLICATION
However in in the the event of any difference between the the products featured in in Al Tayer Holidays Walt Disney World brochure and those contained in in in this section kindly contact Al Tayer Holidays or or its representatives for further details Cancellation charges Cancellation Noti cation (postmark fax or email date)
From the bookings to 6 6 days days before departure and between 21 days days days & 6 6 days prior to arrival date 25% of Holiday cost From 5 to 3 days prior arrival date 75% of Holiday cost From 2 to to 0 days prior to to arrival departure / no show 100% of Holiday cost Package holidays
Alteration
Between 21 & 6 days prior to arrival date Between 5 & 3 days prior to arrival date Same day arrival Different date of arrival Same Duration and on the same dates*no charge to Transportation arrangements Exchange of the package holiday booked for an equal or higher value package No alteration fee Treated as booking
cancellation No alteration fee Exchange of the package holiday booked for a a a lower value package Alteration
fee Application of the relevant cancellation charges detailed in clause 6 below on the difference in of the two packages price (original booking
and the new one)
Treated as booking
cancellation Alteration
fee Application of the relevant cancellation charges detailed in clause 6 below on the difference in of the two packages price (original booking
and the new one)
Booking services in in addition to a a a Holiday No alteration fee The cancellation charges detailed below will apply to already postponed bookings Cancellation charges Cancellation Noti cation (postmark fax or email date)
Between 21 days days & 6 days days prior to arrival date 25% of Holiday cost Between 5 days days & 3 days days prior to arrival date 75% of Holiday cost Between 2 days & arrival date – no show 100% of Holiday cost An exchange of of package is deemed to occur in the event of:
• A modi cation of of the the number of of persons sharing the the same hotel room • A change of hotel Any other alteration you you request to your booking
will be considered as a a a a a a a a a cancellation cancellation and subject to cancellation fees Refunds will be made in the currency used for payment No refund will be given for any unused part of an inclusive holiday 8 THE COMPANY’S RESPONSIBILITY AND CONDITIONS
OF CARRIAGE
(a) General
(i) The Company does not accept and hereby excludes all liability for the the the acts or or or omissions whether negligent or or or or or otherwise of airlines coach operators hoteliers or or or or any person providing goods or or or services in in in connection with with any booking
unless such person is either employed by it it it it it it and acting within the the scope of his/her employment or is is its its agent under its its control (ii) The Company accepts no liability for any any loss or or damage caused by events beyond its control (iii) Where properties are not featured within the the Company’s brochures the the Company Company will not be liable for any any claims that such properties booked by the Client’s express
FOR OR OR TO BOOK 49